Does your portal experience load a blank page and require a refresh (or several refreshes) before loading any content? This post goes through the steps necessary to resolve the blank page issue.
I was working with a client recently who had a portal experience that was causing them some grief. Every time they visited their portal experience, they were met with a blank page. They had to refresh multiple times in order for the page to load its contents. This was problematic for them as they were trying to close a big deal with a potential customer who was interested in their app. After many conversations with the ServiceNow support team, we were finally able to get some steps to resolve the issue.
Since then, I have seen the same issue pop up time and time again for other portal experiences. Hoping to save others from the same headache, I have outlined the steps that will prevent the blank page issue from happening.
- Open your Portal Experience in UI Builder
- From the “Settings” tab, click “Advanced Settings” under the “General” section (see image below)
- Populate the “Parent App” field on the UX Application (sys_ux_page_registry) record
- “UXR Base Unified App” is recommended for globally scoped portal experiences
- If you have a portal experience in a scoped app, insert a copy of the “UXR Base Unified App” record in your scope (or create a new record and just copy over the values from the global record)
- Save and test
That’s all there is to it!
Resources
Related Support Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1587073
Corresponding Community Post: https://www.servicenow.com/community/developer-blog/resolving-blank-page-issue-in-portal-experiences/ba-p/2929860