Over the years, TrendSeeker for ServiceNow has earned a loyal following for one simple reason: it just works. Our users love its simplicity, flexibility, and uncanny ability to uncover troublesome data trends before they become real problems.
At its core, TrendSeeker is like a Ring camera for your ServiceNow data. You configure it to watch a specific area, define what kinds of “motion” or anomalies you care about, and then go about your day—confident you’ll be alerted when something needs your attention.
TrendSeeker in action:
- Spot spikes in incidents tied to specific CIs, signaling deeper technical issues
- Monitor integration health by watching for expected data flows
- Track user search terms to uncover knowledge base gaps
- Detect surges in HR cases from a particular region, pointing to localized issues
And when something happens, TrendSeeker doesn’t just send an alert—it captures and presents the full data set behind the trend, so you can investigate and respond effectively.
So what’s the problem?
As powerful as TrendSeeker is, it still leaves a heavy lift for you. Let’s say there’s an email outage overnight and 80 employees log incidents. TrendSeeker will flag the spike and even open a Problem record automatically. Great! But when you sit down at your desk the next morning, you’re staring at 80 incidents that need to be reviewed, analyzed, and triaged.
Who has time for that?
Enter: TrendSeeker AI
We’re thrilled to introduce the next evolution of our product: TrendSeeker AI.
TrendSeeker AI elevates our capabilities by not only detecting trends—but also diagnosing them. It intelligently analyzes the data behind an anomaly, identifies likely root causes, and even suggests potential solutions.
In short: you go from “problem found” to “next steps ready”—automatically.
We get it—there’s a lot of AI hype out there. And we’re not here to put AI in places it doesn’t belong. But this is a case where it absolutely does. For years, our mission with TrendSeeker has been to bridge the gap between detection and resolution. Now, we can finally do it.
What’s powering this?
We’ve integrated OpenAI’s leading-edge models to power this initial release. In the coming months, we’ll also offer the option to use ServiceNow’s native AI capabilities, and we’re closely following their roadmap. The future? Autonomous issue resolution—where TrendSeeker doesn’t just identify and diagnose problems, but fixes them proactively.
Ready to try it?
Our customers have been asking for this. Now it’s here—and we want your feedback. Push it. Break it. Tell us what works, what doesn’t, and what to improve.
And if you’ve never tried TrendSeeker before? There’s never been a better time. You can try it free today on the ServiceNow Store.
Let’s stop just watching trends.
Let’s start acting on them—instantly.